Payment & Delivery

DELIVERY

We can deliver to your shipping agent or we can help to find the best shipping agent Shipping cost is paid by the buyer. We will make every attempt to ship out your order as soon as possible. Orders placed Monday through Saturday by 2:00pm Central Time will generally leave our warehouse by the next business day. Orders placed after 2:00 p.m. CST or on Sunday and holidays will generally leave our warehouse within 2 business days. Once your product(s) have been shipped, you will receive a shipping confirmation email as well as a shipment tracking number for your order.

Shipping is currently available to all of these countries. However, to prevent fraud the Supplier-reserves the right at our sole discretion to refuse shipping any order, for any reason.

DESCRIPTION AND PRICE OF GOODS

The description and price of the products you order will be as shown on our website at the time you place your order.
Every effort is made to ensure that prices shown on our website are accurate at the time you place your order although prices are subject to change without notice. If after acceptance of the order we discover that the goods will be unavailable for longer than 28 days we will inform you and offer you the option of receiving the rest of your order and supplying the unavailable product when it becomes available, or for you to wait for the complete order to be dispatched at a later date.

STOCK LEVELS

A Wood Company Limited updates the availability of the entire stock list several times a day. Items that are ‘Out Of Stock’ will be displayed as such. In the rare event of a problem with availability of a product marked ‘In Stock’, we will contact you. You may then wish to cancel the order or wait until the item becomes available. That is the reason why the supplies will have to be given to the shipment company for further processing.

Payment Faqs

 We only take payments via T/T, Bank wire transfer or wire transfers via Western Union or MoneyGram or via world remit, depending on how fast you want your order processed and shipped out.
Note that we do not take payments via PayPal.

  • For orders between 250 Boxes to 500 boxes, Full payment is required Upfront. Orders above 500 Boxes, 50% Required upon Invoice and the balance 50% paid against full shipping documents.
  • C.O.D ( Cash On Delivery) Is also available only to clients we have supplied to before. That is to say, regular customers. If it is your first time buying from us please do note that you do not qualify for COD.

Processing time depends on the form of payment you choose. Payments made via T/T or bank wire transfer may take up to 5 business days sometimes to be processed into our bank account depending on intermediary banks involved.
If you make payments via western union, MoneyGram or world remit, We are likely to confirm the payments the same day and your order processed once we confirm the payments.
We will send you a confirmation email as soon as we have received your payment.

Delays in payments processing is mostly caused by intermediary banks and also when you make payments via bank transfer. We have gone further to create accounts with most major banks with fast and reliable networks in order for payments to be processed within the shortest time possible.
When placing your order, kindly notify us on which bank you will be paying from so we can issue you with corresponding bank details to speed up the transaction. Also, you need to use the reference number on your Proforma Invoice. Be sure to make your payment out for the correct amount including VAT and shipping charges if applicable.
For small orders, we always advise you make payments via western union or MoneyGram so we can confirm payments and process the orders as soon as possible.

If you have not yet forwarded your payment, you can cancel your order by calling us. Orders, where no payment has been received, will be canceled automatically after 3 days. If you want to cancel your order and have already forwarded payment, We need to wait to receive payment before canceling your order and we will require your bank details to process your refund.

Once payment is confirmed, it takes between 2 to 3 days to process your order. Once we process your order, we proceed to have it shipped and all shipping documents will be sent to your email and later posted via DHL as originals so you can use it to clear your goods at the destination port.

Yes, you can contact us to change the shipping address before and after your order is shipped. Change of address after the order has been dispatched may result in additional shipping charges depending on what the shippers will say.